These Terms and Conditions (“Terms”) govern the use of services, membership registration, and participation in funeral welfare and food basket programs offered by KUPA Kenya. By registering or using any service provided by KUPA Kenya, you accept and agree to be bound by these Terms. KUPA Kenya reserves the right to review and amend these Terms periodically, in response to legal, regulatory, or operational changes.

• Principal Member: The registered primary account holder.
• Dependent: An individual added to a principal member’s account for service coverage.
• Defaulted Account: A member account that has missed contributions
• Dormant Account: An account with no contribution history since registration.
• PWD: Persons with Disabilities holding a valid NCPWD certificate.
• Food Basket: A monetary or in-kind benefit provided upon the death of a covered person.
• Grace Period: The waiting period applied before claims eligibility begins.